A Guide To It Technical Support Hardware And Software

A  Guide to IT Technical Support  Hardware and Software  PDF
Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 1337345849
Size: 41.65 MB
Format: PDF, ePub, Mobi
Category : Computers
Languages : en
Pages : 1119
View: 1654

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This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

A Guide To It Technical Support

A  Guide to IT Technical Support PDF
Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 9780357108291
Size: 30.40 MB
Format: PDF, ePub, Mobi
Category :
Languages : en
Pages : 1164
View: 7143

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Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

Complete A Guide To It Hardware And Software

Complete A  Guide to IT Hardware and Software PDF
Author: Cheryl A. Schmidt
Publisher: Pearson IT Certification
ISBN: 0135291534
Size: 71.53 MB
Format: PDF, Kindle
Category : Computers
Languages : en
Pages : 1280
View: 4326

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Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process

Complete A Guide To It Hardware And Software Lab Manual

Complete A  Guide to IT Hardware and Software Lab Manual PDF
Author: Cheryl A. Schmidt
Publisher: Pearson IT Certification
ISBN: 0135380464
Size: 63.22 MB
Format: PDF, Mobi
Category : Computers
Languages : en
Pages : 336
View: 5027

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The companion Complete A+ Guide to IT Hardware and Software Lab Manual provides students hands-on practice with various computer parts, mobile devices, wired networking, wireless networking, operating systems, and security. The 155 labs are designed in a step-by-step manner that allows students to experiment with various technologies and answer questions along the way to consider the steps being taken. Some labs include challenge areas to further practice the new concepts. The labs ensure students gain the experience and confidence required to succeed in industry.

A Guide To Computer User Support For Help Desk And Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists PDF
Author: Fred Beisse
Publisher: Cengage Learning
ISBN: 1305445724
Size: 38.68 MB
Format: PDF, ePub, Docs
Category : Computers
Languages : en
Pages : 688
View: 1050

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Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

A Guide To It Contracting

A Guide to IT Contracting PDF
Author: Michael R. Overly
Publisher: CRC Press
ISBN: 1466597917
Size: 37.43 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 448
View: 2861

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Even leading organizations with sophisticated IT infrastructures and teams of lawyers can find themselves unprepared to deal with the range of issues that can arise in IT contracting. Written by two seasoned attorneys, A Guide to IT Contracting: Checklists, Tools, and Techniques distills the most critical business and legal lessons learned through

Lab Manual For Andrews A Guide To It Technical Support 9th Edition

Lab Manual for Andrews    A  Guide to IT Technical Support  9th Edition PDF
Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 1305266544
Size: 69.71 MB
Format: PDF
Category : Computers
Languages : en
Pages : 560
View: 1072

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The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Lean Performance Erp Project Management

Lean Performance ERP Project Management PDF
Author: Brian J. Carroll
Publisher: CRC Press
ISBN: 1420000233
Size: 23.86 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 312
View: 6568

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Until now, Lean thinking has been narrowly focused on physical processes, causing serious shortcomings and failures in obtaining Lean benefits. Lean Performance ERP Project Management integrates strategy, people, process, and information technology into a project management methodology that applies Lean thinking to all processes. It uses Lean princ

Ibm Zenterprise Bc12 Technical Guide

IBM zEnterprise BC12 Technical Guide PDF
Author: Octavian Lascu
Publisher: IBM Redbooks
ISBN: 073843891X
Size: 29.82 MB
Format: PDF, ePub, Mobi
Category : Computers
Languages : en
Pages : 539
View: 1797

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The popularity of the Internet and the affordability of information technology (IT) hardware and software have resulted in an explosion dramatic increase in the number of applications, architectures, and platforms. Workloads have changed. Many applications, including mission-critical ones, are deployed on a variety of platforms, and the IBM® System z® design has adapted to this change. It takes into account a wide range of factors, including compatibility and investment protection, to match the IT requirements of an enterprise. This IBM Redbooks® publication provides information about the IBM zEnterprise® BC12 (zBC12), an IBM scalable mainframe server. IBM is taking a revolutionary approach by integrating separate platforms under the well-proven System z hardware management capabilities, while extending System z qualities of service to those platforms. The zEnterprise System consists of the zBC12 central processor complex, the IBM zEnterprise Unified Resource Manager, and the IBM zEnterprise BladeCenter® Extension (zBX). The zBC12 is designed with improved scalability, performance, security, resiliency, availability, and virtualization. The zBC12 provides the following improvements over its predecessor, the IBM zEnterprise 114 (z114): Up to a 36% performance boost per core running at 4.2 GHz Up to 58% more capacity for traditional workloads Up to 62% more capacity for Linux workloads The zBX infrastructure works with the zBC12 to enhance System z virtualization and management through an integrated hardware platform that spans mainframe, IBM POWER7®, and IBM System x® technologies. The federated capacity from multiple architectures of the zEnterprise System is managed as a single pool of resources, integrating system and workload management across the environment through the Unified Resource Manager. This book provides an overview of the zBC12 and its functions, features, and associated software support. Greater detail is offered in areas relevant to technical planning. This book is intended for systems engineers, consultants, planners, and anyone who wants to understand zEnterprise System functions and plan for their usage. It is not intended as an introduction to mainframes. Readers are expected to be generally familiar with existing IBM System z technology and terminology.

Contract And Commercial Management The Operational Guide

Contract and Commercial Management   The Operational Guide PDF
Author: International Association for Contract and Commercial Management(IACCM)
Publisher: Van Haren
ISBN: 908753972X
Size: 74.26 MB
Format: PDF, Docs
Category : Education
Languages : en
Pages : 656
View: 2746

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Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'. This ground-breaking title from leading authority IACCM (International Association for Contract and Commercial Management) represents the collective wisdom and experience of Contract, Legal and Commercial experts from some of the world s leading companies to define how to partner for performance. This practical guidance is designed to support practitioners through the contract lifecycle and to give both supply and buy perspectives, leading to a more consistent approach and language that supports greater efficiency and effectiveness. Within the five phases described in this book (Initiate, Bid, Development, Negotiate and Manage), readers will find invaluable guidance on the whole lifecycle with insights to finance, law and negotiation, together with dispute resolution, change control and risk management. This title is the official IACCM operational guidance and fully supports and aligns with the course modules for Certification.

A Guide To It Technical Support Loose Leaf Version

A  Guide to IT Technical Support  Loose Leaf Version PDF
Author: Jean Andrews
Publisher:
ISBN: 9780357108369
Size: 79.14 MB
Format: PDF
Category :
Languages : en
Pages : 1164
View: 4163

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Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.